*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***
If you need to return, exchange or refund your order, please read the following instructions carefully:
1. When you can return/exchange the item(s):
– If you request the return/exchange within 7 calendar days after the day of delivery.
– If the item(s) are wrong size/style/color/quantity, the item(s) must be unworn, not used in anyway, in their original condition, there are no questions asked.
– If you receive an item other than the one on your receipt.
– If your item is damaged in some ways.
2. Items that CANNOT be returned:
- Any item more than 7 calendar days after delivery.
- Any item that has been used or worn or washed.
- The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item, big sale periods such as: Halloween, Christmas, Black Friday, Patrick’s Day, etc.. which are applied their coupon code.
3. Who pays for return shipping?
– If the error was made by SneakLaces (wrong item shipped, damaged on arrival) we will pay for return shipping.
– Otherwise (you ordered wrong size/style/color/quality, changed your mind etc) you are responsible for the shipping of a return or exchange.
4. How do I return my item?
Step 1: Send your return/exchange request email to [email protected].
In the request, kindly include the following information:
1. Your full name.
2. Your email address which was used to purchase.
3. Your tracking/order number.
4. Name of products, size + style + color + quatity you purchased.
5. Reasons why you return/exchange. Please include 3 photos of the products to help us see the situation of products.
Step 2: Waiting for our review of your request.
Step 3: Follow the instruction in our reply to proceed with the returns/exchanges.
**How long do I have to wait for a replacement item to arrive?
Once you are approved for a replacement in our reply you can ship your item back. Once we receive the item back we will put in a new order for your replacement. Replacements will be made to order within 3-5 days from the date we receive your returned item. Delivery time will vary depending on your location.